FAQS
General Queries:
1. Are your products exclusive to your website?
While some of our products may be exclusive to our website, others may also be available through select retailers. Check our website for exclusive collections and limited-edition releases.
2. Do you restock sold-out items?
We strive to restock popular items whenever possible. You can sign up for notifications to be notified when an item is back in stock.
3. Are the clothes true to size?
Our clothes are designed to fit true to size. We recommend checking our size guide for accurate measurements before making a purchase.
4. Do you offer gift cards?
Yes, we offer electronic gift cards that can be redeemed for purchases on our website. They make the perfect gift for any occasion!
5. Are your products ethically sourced?
Yes, we are committed to ethical sourcing and sustainable practices. We work closely with our suppliers to ensure fair labor practices and environmentally friendly materials.
6. What is your privacy policy?
Our privacy policy outlines how we collect, use, and protect your personal information. You can read the full policy Here.
Orders:
1. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
2. Can I make changes to my order after it has been placed?
Unfortunately, we are unable to make changes to an order once it has been placed. This includes modifying items, quantities, or shipping addresses. Please review your order carefully before completing the purchase.
3. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 7 business days. You can refer to our shipping policy for estimated delivery times.
4. What should I do if I haven't received my order yet?
If you haven't received your order within the estimated delivery timeframe, please contact our customer support team with your order number. We will investigate the issue and provide you with an update on your order status.
5. Are there any additional fees or taxes on my order?
Prices displayed on our website are inclusive of all applicable taxes. However, additional customs duties or import taxes may apply depending on your country's regulations, which are the responsibility of the buyer.
Shipping & Returns:
1. What shipping methods do you offer?
We offer standard and expedited shipping options. Standard shipping usually takes 1 to 2 business days, while expedited shipping delivers within 10 business days for an additional fee. Shipping times may vary depending on your location.
2. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please refer to our shipping policy for more information.
3. What should I do if my order is delayed or lost in transit?
If your order is delayed or lost in transit, please contact our customer support team with your order number. We will investigate the issue with the carrier and provide you with a resolution as soon as possible.
4. Can I change my shipping address after placing an order?
Unfortunately, we are unable to modify shipping addresses once an order has been placed. Please ensure that your shipping information is accurate before completing your purchase.
5. What is your return policy?
We offer a hassle-free return policy within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Please refer to our returns policy for detailed instructions on how to initiate a return.
6. Do you provide return shipping labels?
Return shipping costs are the responsibility of the buyer unless the item received is defective or incorrect. In such cases, we will provide a prepaid return shipping label for your convenience.
7. How long does it take to process returns and issue refunds?
Once we receive your returned items, please allow 2 to 3 business days for our team to inspect and process the return. Refunds will be issued to the original payment method within 7 business days after approval.
8. Can I exchange an item for a different size or color?
We do not offer direct exchanges at this time. However, you can return the item(s) you wish to exchange for a refund and place a new order for the desired size or color separately.
Payment:
1. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and more. You can select your preferred payment option at checkout.
2. Is it safe to enter my credit card information on your website?
Yes, it is safe to enter your credit card information on our website. We utilize industry-standard encryption technology to ensure the security of your personal and financial information during checkout.
3. Do you store my credit card details?
For security reasons, we do not store your credit card details on our servers. All payment transactions are processed securely through our payment gateway providers
4. When will I be charged for my order?
Your credit card or payment method will be charged at the time of placing your order. You will receive a confirmation email once your payment has been successfully processed.
5. Can I use multiple payment methods for a single order?
Unfortunately, we only accept one payment method per order at this time. If you wish to use multiple payment methods, you will need to place separate orders for each payment method.
6. What should I do if my payment is declined?
If your payment is declined, please ensure that the information entered is correct and that your payment method has sufficient funds. Alternatively, you may try using a different payment method or contact your bank for further assistance.
7. Are there any additional fees or charges associated with my purchase?
We strive to be transparent about any additional fees or charges associated with your purchase. However, please note that currency conversion fees or international transaction fees may apply depending on your location and payment method.
8. Can I cancel or change my order after payment?
Once an order has been placed and payment has been processed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.
